Conley’s Corner — Training Videos

Conley's Corner 1 - Customer Profiles

Conley's Corner 1.1 - Customer Profiles Example

Conley's Corner 2 - Assuming Mental Ownership

Conley's Corner 2.1 - Document Presentation & Menu Introduction

Conley's Corner 2.2 - Non-Bundled Menu Presentation

Conley's Corner 2.3 - Bundled Menu Presentation

Conley's Corner 3 - Waivers, Disclosures & Inexpensive Products

Conley's Corner 4 - Menu Architecture (Some Psychological Considerations)

Conley's Corner 4.1 - Menu Architecture (Some Psychological Considerations) Part 2

Conley's Corner 5 - Bookouts, Lenders, and Deductibles

Conley's Corner 6 - Segue Via Comparative Association

Conley's Corner 7 - The Common Denominator

Conley's Corner 8 - Your Product Line Up

Conley's Corner 9 - Darned New Guys/Gals...Salesmanship

Conley's Corner 10 - Apologizing for Your Menu, and Working With The Interpreter

Conley's Corner 11 - Limitations

Conley's Corner 12 - The Best Rate, Sorting Out The Details, and The Surprise Ending

Conley's Corner 13 - Lenders

Conley's Corner 14 - Improvement Via Goal Setting, Accuracy, and Tracking

Conley's Corner 15 - Looking Back, Analyzing Current Events, And Looking Forward

Conley's Corner Episode 16 - Credibility And Attention To Detail

Conley's Corner 17 - Product Knowledge

Conley's Corner 18 - Concessions

Conley's Corner 18.1 - The Discount Endeavor (Concessions... Part 2) and A Recap of Our Process

Conley's Corner 19 - The Importance of Maintaining a High "Meh" Quotient

Conley's Corner 20 - Supporting The Cause Via Deductible And Educating

Conley's Corner 21 - The Rockstar Who Dropped The Mic

Conley's Corner 22- Cadence and Inflection

Conley's Corner 23 - Mechanics and Tools

Conley's Corner 24 - The 100% Rule And To GAP Or Not To GAP

Conley's Corner 25 - Used Vehicles

Conley's Corner 26 - How Do You Make Them Feel?

Conley's Corner 27 - Charge-backs

Conley's Corner 28 - Used Vehicles (Revisited)

Conley's Corner 29 - Checking Outside Liens versus Managing the Business

Conley's Corner 30 - High Tech VSC's

Conley's Corner 31 - The Message

Conley's Corner 32 - Motivation, Suppression, and Maintaining Control

Conley's Corner 33 - Familiarity Breeds Contempt

Conley's Corner 34 - Easy Adjustments

Conley's Corner 35 - Vacations

Conley's Corner 36 - Bundle Up?

Conley's Corner 37 - The Lowest (cheapest) Bidder

Conley's Corner 38 - Robust Column Offerings

Conley's Corner 39 - Column Structure (with a Proprietary Maintenance Product)

Conley's Corner 40 - Keeping Things Moving Via Transitional Segues

Conley's Corner 41 - A Downturn Of Volume

Conley's Corner 42 - 45 Cents Per Hour

Conley's Corner 43 - The Slump

Conley's Corner 44 - Loss Ratios, Actuaries, and Risk Aversion

Conley's Corner 45 - Do I Have To Buy Any of This?

Conley's Corner 46 - The Race To The Bottom Is Over (At Least Temporarily)

Conley's Corner 47 - Uninformed Risk Acceptance and Self-Insurance

Conley's Corner 48 - Verify - Emphathize - Address

Conley's Corner 49 - Rain Grooves, Tire Repairs, and Redirection

Conley's Corner 50 - Timing Really Is Everything

Conley's Corner 51 - Depreciation

Conley's Corner 52 - Selling The House

Conley's Corner 53 - Building Rapport, & Avoiding the Pitfalls Caused by Guessing Usage Patterns

Conley's Corner 54 - Direct-Mailing Pieces Our Guests Receive and the Opportunities They Present

Conley's Corner 55 - Improvement Via Goal Setting, Accuracy, and Tracking

Conley's Corner 56 - Uncertainty

Conley's Corner 57 - Persona Non-Grata

Conley's Corner 58 - The Quality of That Which We Offer

Conley's Corner 59 - Projection and the Self-Fulfilling Prophecy

Conley's Corner 60- All Inclusives, Savings Accounts, and What We're Famous For

Conley's Corner 61 - Sharing, Believing, and Cringing at the BAD Karma

Conley's Corner 62 - Inflation and Loss Ratios

Conley's Corner 63 - Internal Customers

Conley's Corner 64 - Your Old Vehicle

Conley's Corner 65 - Fielding Some Common Objections

Conley's Corner 66 - More Perspective (To Help Get the Point Across)

Conley's Corner 67 - Perspective

Conley's Corner 68 - Process Changes...STOP Thinking Like A Business Manager

Conley's Corner 69 - 100%

Conley's Corner 70 - More Process Changes...Making It Easier for Our Guests to Say, "Yes!"

Conley's Corner 71 - Option Column Objections to VSC Segue

Conley's Corner 72 - More Process Changes...Identifying Issues by Lending a Critical Eye to Our Menu and Listening for the 'Tells'

Conley's Corner 73 - "But we don't drive that many miles!" & "Are you telling me this is a bad car?"

Conley's Corner 74 - Shedding the Look

Conley's Corner 75 - Near-New Coverage, Consequential Damages, Back-End Guidelines, and Leadership

Conley's Corner 76 - The Big Picture

Conley's Corner 77 - Educating Versus Selling

Conley's Corner 78 - Rate Increases

Conley's Corner 79 - Poachers

Conley's Corner 80 - Inconvenience, Habit, and Identity

Conley's Corner 81 - Pivoting On Our Toes Versus Reacting From Our Heels

Conley's Corner 82 - It's What We Do

Conley's Corner 83 - Watch For The Changes

Conley's Corner 84 - The Competition

Conley's Corner 85 - "We're probably not going to be purchasing what we did, last time..."

Conley's Corner 86 - Lucidity Versus Lecture

Conley's Corner 87 - Intangibles, Providing Perspective, and Outside Liens

Conley's Corner 88 - The Assumptive Close Regarding Payments

Conley's Corner 89 - "No Thanks, I'll Self-Insure"

Conley's Corner 90 - Self - Insurance (Revisited)

Conley's Corner 91 - Leadership Through Mentoring: Improving the Back-End Via the Front

Conley's Corner 92 - The Business Card

Conley's Corner 93 - Manufacturing and Engineering Changes

Conley's Corner 94 - Missed Tells, Staplers, and Mobile Phones

Conley's Corner 95 - Electric Vehicles and Hybrids

Conley's Corner 96 - Cancellations

Conley's Corner 97 - "The Rent Is Too Damn High"

Conley's Corner 98 - Store Average Credit, Checklists, and Working Conditions

Conley's Corner 99 - The Surprising Downside to Keeping All of Those Creature Comforts AND Safety Features More Affordable

Conley's Corner 100 - Goals, The Forward Observer, and Adjusting Fire

Conley's Corner 101 - The Helpful Advisor

Conley's Corner 102 - Helping Service Writers

Conley's Corner 103 - Motorcycles and Memories

Conley's Corner 104 - Defending Yourself Versus Recognizing Opportunities for Improvement

Conley's Corner 105 - Is It Really A Canard? (In a Foxhole, There's No Such Thing As An Atheist)

Conley's Corner 106 - (stressful) Times

Conley's Corner 107 - "...we'll just trade it in!"

Conley's Corner 108 - Making Sense and Protecting the House

Conley's Corner 109 - Tact for the WIN!!!

Conley's Corner 110 - All Caught Up Inside Your Own Head

Conley's Corner 111 - Insurance Premiums

Conley's Corner 112 - Guaranteed Asset Protection

Conley's Corner 115 - Customer Retention (Via Windshield Claims), Out of Town Drama, and Depreciation (revisited)

Conley's Corner 113 - Further Evidence of the INCREDIBLY Important Nature of Our Initial Guest Interview...EVEN if It's a Guest Leaving To Go Get a Draft

Conley's Corner 116 - Complexity

Conley's Corner 114 - Owner's Manuals

Conley's Corner 117 - Ego and Hubris Versus Self Confidence and Humility

Conley's Corner 118 - Competitive Forces

Conley's Corner 119 - At What Cost a Lack of Deductive Reasoning