For maximum F&I profitability
Erik Landrum’s F&I Training Tips
How to Present Your Menu
General Communication Skills
Cadence and Inflection
Enhanced Communication Skills via V-A-K
The Message
Near-new Coverage Consequential Damages, Back-end Guidelines, and Leadership
Educating Versus Selling
Projection and the Self-Fulfilling Prophecy
Missed Tells, Staplers, and Mobile Phones
Reacting Quickly, Building Rapport, and Avoiding the Pitfalls Caused by Guessing Usage Patterns
Defending Yourself Versus Recognizing Opportunities for Improvement
How Do You Make Them Feel?
Making Sense and Protecting the House
Watch for The Changes
Perspective
All Caught-Up Inside Your Own Head?
Easy Adjustments
Customer Profiles
Familiarity Breeds Contempt
For access to all training tips, please contact Jeanne Wynn at Conley Insurance Group: jeanw@conleyinsurance.com