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Conley’s Corner — Training Videos
Conley's Corner 1 - Customer Profiles
Conley's Corner 1.1 - Customer Profiles Example
Conley's Corner 2 - Assuming Mental Ownership
Conley's Corner 2.1 - Document Presentation & Menu Introduction
Conley's Corner 2.2 - Non-Bundled Menu Presentation
Conley's Corner 2.3 - Bundled Menu Presentation
Conley's Corner 3 - Waivers, Disclosures & Inexpensive Products
Conley's Corner 4 - Menu Architecture (Some Psychological Considerations)
Conley's Corner 4.1 - Menu Architecture (Some Psychological Considerations) Part 2
Conley's Corner 5 - Bookouts, Lenders, and Deductibles
Conley's Corner 6 - Segue Via Comparative Association
Conley's Corner 7 - The Common Denominator
Conley's Corner 8 - Your Product Line Up
Conley's Corner 9 - Darned New Guys/Gals...Salesmanship
Conley's Corner 10 - Apologizing for Your Menu, and Working With The Interpreter
Conley's Corner 11 - Limitations
Conley's Corner 12 - The Best Rate, Sorting Out The Details, and The Surprise Ending
Conley's Corner 13 - Lenders
Conley's Corner 14 - Improvement Via Goal Setting, Accuracy, and Tracking
Conley's Corner 15 - Looking Back, Analyzing Current Events, And Looking Forward
Conley's Corner Episode 16 - Credibility And Attention To Detail
Conley's Corner 17 - Product Knowledge
Conley's Corner 18 - Concessions
Conley's Corner 18.1 - The Discount Endeavor (Concessions... Part 2) and A Recap of Our Process
Conley's Corner 19 - The Importance of Maintaining a High "Meh" Quotient
Conley's Corner 20 - Supporting The Cause Via Deductible And Educating
Conley's Corner 21 - The Rockstar Who Dropped The Mic
Conley's Corner 22- Cadence and Inflection
Conley's Corner 23 - Mechanics and Tools
Conley's Corner 24 - The 100% Rule And To GAP Or Not To GAP
Conley's Corner 25 - Used Vehicles
Conley's Corner 26 - How Do You Make Them Feel?
Conley's Corner 27 - Charge-backs
Conley's Corner 28 - Used Vehicles (Revisited)
Conley's Corner 29 - Checking Outside Liens versus Managing the Business
Conley's Corner 30 - High Tech VSC's
Conley's Corner 31 - The Message
Conley's Corner 32 - Motivation, Suppression, and Maintaining Control
Conley's Corner 33 - Familiarity Breeds Contempt
Conley's Corner 34 - Easy Adjustments
Conley's Corner 35 - Vacations
Conley's Corner 36 - Bundle Up?
Conley's Corner 37 - The Lowest (cheapest) Bidder
Conley's Corner 38 - Robust Column Offerings
Conley's Corner 39 - Column Structure (with a Proprietary Maintenance Product)
Conley's Corner 40 - Keeping Things Moving Via Transitional Segues
Conley's Corner 41 - A Downturn Of Volume
Conley's Corner 42 - 45 Cents Per Hour
Conley's Corner 43 - The Slump
Conley's Corner 44 - Loss Ratios, Actuaries, and Risk Aversion
Conley's Corner 45 - Do I Have To Buy Any of This?
Conley's Corner 46 - The Race To The Bottom Is Over (At Least Temporarily)
Conley's Corner 47 - Uninformed Risk Acceptance and Self-Insurance
Conley's Corner 48 - Verify - Emphathize - Address
Conley's Corner 49 - Rain Grooves, Tire Repairs, and Redirection
Conley's Corner 50 - Timing Really Is Everything
Conley's Corner 51 - Depreciation
Conley's Corner 52 - Selling The House
Conley's Corner 53 - Building Rapport, & Avoiding the Pitfalls Caused by Guessing Usage Patterns
Conley's Corner 54 - Direct-Mailing Pieces Our Guests Receive and the Opportunities They Present
Conley's Corner 55 - Improvement Via Goal Setting, Accuracy, and Tracking
Conley's Corner 56 - Uncertainty
Conley's Corner 57 - Persona Non-Grata
Conley's Corner 58 - The Quality of That Which We Offer
Conley's Corner 59 - Projection and the Self-Fulfilling Prophecy
Conley's Corner 60- All Inclusives, Savings Accounts, and What We're Famous For
Conley's Corner 61 - Sharing, Believing, and Cringing at the BAD Karma
Conley's Corner 62 - Inflation and Loss Ratios
Conley's Corner 63 - Internal Customers
Conley's Corner 64 - Your Old Vehicle
Conley's Corner 65 - Fielding Some Common Objections
Conley's Corner 66 - More Perspective (To Help Get the Point Across)
Conley's Corner 67 - Perspective
Conley's Corner 68 - Process Changes...STOP Thinking Like A Business Manager
Conley's Corner 69 - 100%
Conley's Corner 70 - More Process Changes...Making It Easier for Our Guests to Say, "Yes!"
Conley's Corner 71 - Option Column Objections to VSC Segue
Conley's Corner 72 - More Process Changes...Identifying Issues by Lending a Critical Eye to Our Menu and Listening for the 'Tells'
Conley's Corner 73 - "But we don't drive that many miles!" & "Are you telling me this is a bad car?"
Conley's Corner 74 - Shedding the Look
Conley's Corner 75 - Near-New Coverage, Consequential Damages, Back-End Guidelines, and Leadership
Conley's Corner 76 - The Big Picture
Conley's Corner 77 - Educating Versus Selling
Conley's Corner 78 - Rate Increases
Conley's Corner 79 - Poachers
Conley's Corner 80 - Inconvenience, Habit, and Identity
Conley's Corner 81 - Pivoting On Our Toes Versus Reacting From Our Heels
Conley's Corner 82 - It's What We Do
Conley's Corner 83 - Watch For The Changes
Conley's Corner 84 - The Competition
Conley's Corner 85 - "We're probably not going to be purchasing what we did, last time..."
Conley's Corner 86 - Lucidity Versus Lecture
Conley's Corner 87 - Intangibles, Providing Perspective, and Outside Liens
Conley's Corner 88 - The Assumptive Close Regarding Payments
Conley's Corner 89 - "No Thanks, I'll Self-Insure"
Conley's Corner 90 - Self - Insurance (Revisited)
Conley's Corner 91 - Leadership Through Mentoring: Improving the Back-End Via the Front