Improvement via Goal Setting, Accuracy, and Tracking
Clerking Outside Liens versus Managing the Business
Goals, The Forward Observer, and Adjusting Fire
Lenders
The Message
Near-new Coverage, Consequential Damages, Back-end Guidelines, and Leadership
Cancellations
Helping Service Writers
Sharing Believing, and Cringing at the BAD Karma
Defending Yourself Versus Recognizing Opportunities for Improvement
Making Sense and Protecting the House
Looking Back, Analyzing Current Events, and Looking Forward
Poachers
All Caught-Up Inside Your Own Head?
Easy Adjustments
Bookouts, Lenders, and Deductibles
The Common Denominator
Darned New Guys/Gals…Salesmanship
Mechanics and Tools
Guaranteed Asset Protection
Owner’s Manuals
Complexity
Near-new Coverage, Consequential Damages, Back-end Guidelines, and Leadership
Perspective
Limitations
Improvement via Goal Setting, Accuracy, and Tracking
Goals, The Forward Observer, and Adjusting Fire
Looking Back, Analyzing Current Events, and Looking Forward
All Caught-Up Inside Your Own Head?
Easy Adjustments
The Importance of Maintaining a High “Meh” Quotient
Charge-backs
Motivation, Suppression, and Maintaining Control
Reacting Quickly, Building Rapport, and Avoiding the Pitfalls Caused by Guessing Usage Patterns
Customer Profiles
Vacations